Resume

Resume text

Tiana Day, Product Designer · Greater Seattle area · tianaday1@gmail.com · linkedin.com/in/tianaday

Summary

Product Designer with 3 years of experience transforming complex, data-dense B2B SaaS applications into scalable, end-to-end experiences that improve workflow efficiency, learnability, and increase adoption. Experienced in conducting and synthesizing UX research to establish shared understanding of user needs, using data to collaboratively shape product direction and prioritization.

Key accomplishments

• Cut manual work 30–100% and saved users 1–10 hours per query by redesigning a query building workflow using pre-curated medical code bundles to close the clinical-to-coding knowledge gap
• Increased usage of an underutilized healthcare organization data table 20% and reduced total search time 5+ hours through improved information architecture and data accessibility, transforming it into a core research tool
• Averted a failed release and saved 40+ hours of developer time by identifying a discovery research gap that excluded a key user segment; leveraged usability testing findings to persuade the product manager to pivot the project into a white glove service

UX/UI Designer · TriNetX · Remote · Apr 2022 – Apr 2025

• Led end-to-end design for complex, data-dense query building and analytics tools, from discovery and user research through wireframes, interactive prototypes, and shipped implementation
• Flattened the learning curve and increased usage 12% by redesigning Query Builder around user clinical mental models, increasing value across downstream analytics and patient/site ID workflows
• Accelerated design and development delivery by building a scalable Figma design system of 40+ reusable components, replacing inconsistent legacy UI patterns with unified type, spacing, and interaction standards
• Audited 40+ screens across 8 core user flows, documenting 15+ visual and interaction pattern inconsistencies used as evidence to drive adoption of a new Tailwind-based design system
• Partnered with Product and Engineering to prioritize audit fixes by impact and effort, folding them into sprint planning and rolling out the new design system incrementally with each release

Career transition: UX training · Sep 2018 – Dec 2021

Independently studied computer coding languages and completed UX Academy through Designlab to prepare for a move into product design.

Marketing Contractor · Blackbaud · Charleston, SC · Jun 2018 – Aug 2018

• Informed strategic product decisions by compiling a comprehensive SWOT analysis comparing 4 top competitors
• Secured executive buy-in by leading research and analysis for an internal brand spirit week initiative

Family Services Coordinator · Seattle Children’s Hospital · Seattle, WA · May 2013 – May 2018

• Reduced scheduling orders backlog 50–75% by streamlining and optimizing patient scheduling across 20 hospital specialties; implemented new SOPs that improved organization and efficiency
• Increased scheduling accuracy 40% by leading collaborative workflow improvement initiatives between scheduling and medical teams

Skills

Product design: UX design, UI/visual design, interaction design, journey mapping, user flows, wireframing, information architecture, usability audits, workflow analysis, responsive design, design systems and component libraries, accessibility and inclusive design (WCAG fundamentals)

User research & evaluation: user interviews, usability testing, interactive prototyping, data synthesis and analysis, metrics and data-driven design, user advocacy, generative research, evaluative research

Collaboration: Agile/Scrum, sprint prioritization, stakeholder alignment

AI & technical: HTML/CSS (working knowledge), agentic design workflows

Tools: Figma, Dovetail, Jira, Confluence, Claude, ChatGPT

Courses & certifications

• Data-Driven Design course · Designlab · Mar 2024
• Certified Scrum Product Owner · Scrum Alliance · Dec 2022
• UX Academy · Designlab · Jan 2022

Education

Bachelor of Arts, Journalism · Western Washington University · Jun 2010